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This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it. ↗
I try hard to convince them it's important - but there's a history of discomfort with minorities voting in some parts of this country, so most especially the older people have to get accustomed to it. ↗