#tome

As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it. ↗

— Sanjay Kumar

#before #big #customers #go #hit

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation. ↗

— Sanjay Kumar

#before #bought #came #customer #demonstrate

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ↗

— Sanjay Kumar

#customer #customer service #effective #how #improve

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services. ↗

— Sanjay Kumar

#banking #companies #customer #far #financial

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass. ↗

— Sanjay Kumar

#business model #center #changed #consolidation #critical

A man can become so accustomed to the thought of his own faults that he will begin to cherish them as charming little "personal characteristics." ↗

— Helen Rowland

#become #begin #characteristics #charming #cherish

At the end of the day, I want to create collections that, although I am inspired by very creative women, I want my customer to walk away with a silhouette that she doesn't even know what collection it comes from. That it just lasts in her wardrobe and makes her feel strong and confident and hopefully happy. ↗

— Rachel Roy

#am #away #collection #collections #comes

I dress women the way I see them and the way I envision them from day one, thus my customer knows that what she is looking for she will get. ↗

— Rachel Roy

#day #dress #envision #get #i

Reduce the layers of management. They put distance between the top of an organization and the customers. ↗

— Donald Rumsfeld

#customers #distance #layers #management #organization

I don't like to dictate the style to the customer, I believe people give something their own trend. ↗

— L'Wren Scott

#customer #dictate #give #i #i believe