#tome

Nathan always believed his wife was trying to poison him but he didn't seem to mind. He said it made life kind of exciting. ↗

— L.M. Montgomery

#humor #l-m-montomery #humor

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. ↗

— Marilyn Suttle

#customer-service #inspirational #self-improvement #success #business

Fredrick gazed into the deep blue eyes of Jackson for a few seconds before answering. “I’d like the best room in the hotel.”
 “We have hundreds of rooms here, and all of them are the best.”
 “How can they all be number one? Only one can be number one.”
 “Ah, this is true. And this is false. What’s the best to you may be worst to someone else. Since every room here is completely different, each room is number one to someone, even if that same room is number two to someone else.”
 ↗

— Jarod Kintz

#competition #customer-service #funny #guest-service #hospitality

Thinking there had to be a better way was a brilliant stroke of serendipity! ↗

— Lorii Myers

#business #business-start-up #business-success #customer-service #improvement

Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel. ↗

— Max Barry

#business

For every dilemma, find at least three or four possible solutions. The creative process leads to better results. ↗

— Marilyn Suttle

#customer-service #inspirational-quotes #business

The code-of-ethics playlist: o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy. o Pride yourself in the diversity of your experience and know that you have a lot to offer. o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation. o Have balance in your life and help others to do the same. o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities. o Be approachable, listen carefully, and look people directly in the eyes when speaking. o Be involved, know what is expected from you, and let others know what is expected from them. o Recognize and acknowledge achievement. o Celebrate, relive, and communicate your successes on an ongoing basis. ↗

— Lorii Myers

#business-culture #business-management-training #business-quotes #business-success #customer-service

Even your most loyal customers always have a choice about where to take their business. ↗

— Marilyn Suttle

#customer-service #business

If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else. ↗

— Marilyn Suttle

#customer-service #business

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here. ↗

— Marilyn Suttle

#customer-service #business