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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. ↗
When I was in Japan with my girlfriend Jessica, she would have had acupuncture every day if she could. I can just about stomach going to a chiropractor and I visited a talented one when I was there, but when he tried a needle on me, it was horrible. My muscles tightened and it didn't work at all. ↗
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