#service

Look for the positive qualities in your client's negative behavior. ↗

— Marilyn Suttle

#consulting #cusotmer-service #relationships #business

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away. ↗

— Marilyn Suttle

#customer-service #business

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot. The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated. ↗

— Seth Godin

#initiative #joy #business

Customers are human and humans can view situations in unexpected ways. ↗

— Marilyn Suttle

#customer-service #business

Your customers are responsible for your company’s reason for existing. ↗

— Marilyn Suttle

#customer-service #business

How you think about your customers influences how you respond to them. ↗

— Marilyn Suttle

#customer-service #business

Customer conversion is dependent on the right customer conversation ↗

— Rasheed Ogunlaru

#buying-and-selling #conversations #customer-service #customers #enterprise

Until you understand your customers - deeply and genuinely - you cannot truly serve them ↗

— Rasheed Ogunlaru

#customer-care-quotes #customer-service #rasheed-ogunlaru-quotes #service #business

I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature. ↗

— Edward Bellamy

#customer-service #library #library-books #change

If you are a Buddhist, inspire yourself by thinking of the bodhisattva. If you are a Christian, think of the Christ, who came not to be served by others but to serve them in joy, in peace, and in generosity. For these things, these are not mere words, but acts, which go all the way, right up to their last breath. Even their death is a gift, and resurrection is born from this kind of death. (157) ↗

— Jean-Yves Leloup

#bodhisattva #buddhism #buddhist #christ #christianity