#mer

Oh, a mermaid's comb. Heavy stuff, but safe enough as long as you don't use it around water. Or a busy highway. You're not planning to lure any young men to their doom, are you?" How embarrassing! I shook my head, blushing. ↗

— Polly Shulman

#mermaid-magic #business

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away. ↗

— Marilyn Suttle

#customer-service #business

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot. The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated. ↗

— Seth Godin

#initiative #joy #business

Customers are human and humans can view situations in unexpected ways. ↗

— Marilyn Suttle

#customer-service #business

As a business leader you have to ask yourself, “Am I creating a consumer environment that is conducive to loyalty?” If the answer is no, FIX IT! ↗

— Steve Maraboli

#consumer #leader #loyalty #business

Declining overseas admissions costs us not only much needed revenues for colleges and universities, but much more importantly, we lose the best opportunity we have to introduce foreign students to all that America has to offer the world. ↗

— Richard Lugar

#best #colleges #costs #declining #foreign

Your customers are responsible for your company’s reason for existing. ↗

— Marilyn Suttle

#customer-service #business

How you think about your customers influences how you respond to them. ↗

— Marilyn Suttle

#customer-service #business

Customer conversion is dependent on the right customer conversation ↗

— Rasheed Ogunlaru

#buying-and-selling #conversations #customer-service #customers #enterprise

Until you understand your customers - deeply and genuinely - you cannot truly serve them ↗

— Rasheed Ogunlaru

#customer-care-quotes #customer-service #rasheed-ogunlaru-quotes #service #business