#management

Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice. ... Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run. ↗

— Marcus Buckingham

#leadership #management #business

All organizations are perfectly designed to get the results they are now getting. If we want different results, we must change the way we do things. ↗

— Tom Northup

#management #change

We have a right to decide how we want our bodies to look and feel, but unfortunately we do not exercise these rights. Instead, we tend to drift along, victims of our own ignorance of the fact that we can have what we want, if we are willing to take that first step toward developing the self-discipline to govern our thoughts. ↗

— Holly Mosier

#mind-body-connection #mind-body-spirit #mindfulness #purposee #stress-management

Cynicism is a cancer that destroys hope, creativity & our sense of adventure. And like cancer, detect it early and eradicate it. ↗

— Brad Szollose

#management #morale #inspirational

The Bush Administration claims there is a Social Security crisis only to distract Americans from its serious mismanagement of the federal budget. ↗

— Mark Dayton

#budget #bush #bush administration #claims #crisis

The biggest deal for me was that all 24 winners are placed on the Billboard CD of the Year, which went out to 500 of the biggest Music Reps in the business, from radio and press to management and booking. ↗

— Arthur Godfrey

#billboard #booking #business #cd #deal

Did I say that the President's entire job is image management? Of course not. ↗

— Gwen Ifill

#did #entire #i #image #job

I'm OK with firing people when they fuck up, but canning them when they've done nothing wrong - that's painful. [on the layoffs needed after 9/11 hit the business] ↗

— Marcus Samuelsson

#restaurants #business

Finally, I told them I'd drop out of the management program if they'd give me an entry-level job in the newsroom for union wages, about fifty dollars a week. ↗

— Andrea Mitchell

#dollars #drop #fifty #finally #give

I think management is about just that - managing people via man-to-man skills. ↗

— Stuart Pearce

#i #i think #just #management #managing