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We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either. ↗
Well, the responsibility for maintaining a reliable transmission grid is one that's shared by an awful lot of players who have a role in the grid: Companies that either generate and transmit energy or just play the role of being the transmission systems or monitoring them. ↗