The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer. ↗
The Chinese used gunpowder to make fireworks for celebrations, and the white man came along and said, Holy shit, we can use this to kill people. What better way to celebrate than that? ↗
As I grow older, much older, I will experience many things, and I will hit rock bottom again and again. Again and again I will suffer; again and again I will get back on my feet. I will not be defeated. I won't let my spirit be destroyed. ↗
My opinions,” I say to him, quietly this time, “should not so easily break your own. Stand by your convictions. Form clear and logical arguments. Even if I disagree. ↗