#customer

I talked about 12 to 18 months, and that's about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back... so by the end of next year, I hope most of that's in place. ↗

— Jim Cantalupo

#back #basics #customer #discipline #end

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ↗

— Jeff Bezos

#experience

After each customer interaction, notice if you gave them a “happy to see you” kind of experience. ↗

— Marilyn Suttle

#customer-service #business

Your most unhappy customers are your greatest source of learning. ↗

— Bill Gates

#greatest #learning #most #source #unhappy

In my column series "The Main Thing," I often talk about how Internet technology can improve the way people communicate - both within a business and between a business and its customers and partners. ↗

— Jim Barksdale

#between #both #business #column #communicate

We can collaborate with a Netscape employee or partner who's halfway around the world. We can distribute information and software to customers and shareholders, and get their feedback. ↗

— Jim Barksdale

#collaborate #customers #distribute #employee #feedback