#customer service

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ↗

— Sanjay Kumar

#customer #customer service #effective #how #improve

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live. ↗

— Arthur Blank

#colleagues #communities #continue #customer #customer service

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service. ↗

— Tony Hsieh

#asked #company #customer #customer service #even

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers. ↗

— Sanjay Kumar

#bothering #critical #customer #customer service #customers

Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player. ↗

— Donald Norman

#any #apple #better #bigot #critique

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works. ↗

— Jeff Bezos

#call #customer #customer service #just #need

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you. ↗

— Arthur Levitt

#able #better #business #customer #customer service