#customer

I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature. ↗

— Edward Bellamy

#customer-service #library #library-books #change

I talked about 12 to 18 months, and that's about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back... so by the end of next year, I hope most of that's in place. ↗

— Jim Cantalupo

#back #basics #customer #discipline #end

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ↗

— Jeff Bezos

#experience

After each customer interaction, notice if you gave them a “happy to see you” kind of experience. ↗

— Marilyn Suttle

#customer-service #business

If we take care of the customers and associates and grow the business, Wall Street will be pleased. ↗

— Lee Scott

#business #care #customers #grow #pleased

I don't like customer service, because I don't believe the customer should have to pay and help out too. ↗

— Jarod Kintz

#customer-service #love #ridiculous #work #love

To get faster and better service, ring a bell. It’s the same principal as honking at someone in traffic. People respond well to it, and they seem to really enjoy it.
 ↗

— Jarod Kintz

#better #considerate #customer-service #enjoy #faster

Your most unhappy customers are your greatest source of learning. ↗

— Bill Gates

#greatest #learning #most #source #unhappy

In my column series "The Main Thing," I often talk about how Internet technology can improve the way people communicate - both within a business and between a business and its customers and partners. ↗

— Jim Barksdale

#between #both #business #column #communicate

We can collaborate with a Netscape employee or partner who's halfway around the world. We can distribute information and software to customers and shareholders, and get their feedback. ↗

— Jim Barksdale

#collaborate #customers #distribute #employee #feedback