Read through the most famous quotes by topic #custom
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away. ↗
Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low. These organizations have people who will try to patch problems over after the fact, instead of motivated people eager to delight on the spot. The alternative, it seems, is to organize for joy. These are the companies that give their people the freedom (and the expectation) that they will create, connect and surprise. These are the organizations that embrace someone who make a difference, as opposed to searching the employee handbook for a rule that was violated. ↗
Customer conversion is dependent on the right customer conversation ↗
#buying-and-selling #conversations #customer-service #customers #enterprise
Until you understand your customers - deeply and genuinely - you cannot truly serve them ↗
#customer-care-quotes #customer-service #rasheed-ogunlaru-quotes #service #business
I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature. ↗
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ↗
