You're talking about a younger generation, Generation Y, whose interpersonal communication skills are different from Generation X. The younger generation is more comfortable saying something through a digital mechanism than even face to face.

Erik Qualman is an American author of Socialnomics Digital Leader and Crisis. Qualman has worked in online marketing and eBusiness functions at Cadillac & Pontiac (1994–97) AT&T (1998–2000) Yahoo (2000–03) EarthLink (2003–05) and Travelzoo (Head of Marketing 2005-08). While at Michigan State (1990–1994) he was named Academic All-Big 10 for Basketball.

He is also an international keynote speaker speaking on Gen Y motivation digital leadership digital media and future trends. Erik Qualman is an American author of Socialnomics Digital Leader and Crisis. In 2010 Socialnomics was a Book of the Year finalist as voted on by the American Marketing Association.