For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.

In 2004 he also received an honorary doctorate from the State University of Management in Moscow. Peters currently lives in West Tinmouth Vermont with his wife Susan Sargent and continues to write and speak about personal and business empowerment and problem solving methodologies. From 1974 to 1981 Peters worked as a management consultant at McKinsey & Company becoming a partner and Organization Effectiveness practice leader in 1979.

Waterman Jr). Thomas J.