My impression is that most women public service workers have a long fuse. Precisely because they care so deeply about services, more than anyone, they still want to find a sensible and fair negotiated agreement. But their patience has run out.

In February 2013 Frances O'Grady was assessed as the 11th most powerful woman in the United Kingdom by Woman's Hour on BBC Radio 4. She was a fan of drama and by the age of 17 was also learning about the world of work. Her grandfather was a founder member of the Irish Transport and General Workers' Union and her father was a shop steward at the Leyland car plant in Cowley.