A business is good if it gives a decent day's reward for a decent day's work, treats people decently, and gives them a voice at the top.

In February 2013 Frances O'Grady was assessed as the 11th most powerful woman in the United Kingdom by Woman's Hour on BBC Radio 4. She was a fan of drama and by the age of 17 was also learning about the world of work. Her grandfather was a founder member of the Irish Transport and General Workers' Union and her father was a shop steward at the Leyland car plant in Cowley.