As long as the number one worry for people, keeping them up at nights, is whether they're going to have a job in the morning, then they are less likely to resist unfair changes, or unfair treatment, or cuts in real pay at work.

In February 2013 Frances O'Grady was assessed as the 11th most powerful woman in the United Kingdom by Woman's Hour on BBC Radio 4. She was a fan of drama and by the age of 17 was also learning about the world of work. Her grandfather was a founder member of the Irish Transport and General Workers' Union and her father was a shop steward at the Leyland car plant in Cowley.