Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Levitt graduated Phi Beta Kappa from Williams College in 1952 before serving for two years in the Air Force. Levitt serves on the Board of Directors for RiskMetrics Group. In 1963 Levitt joined the relatively young brokerage firm Carter Berlind & Weill founded just three years earlier by Sanford I.

Levitt also serves as a policy advisor to Goldman Sachs and as a Director of Bloomberg LP parent of Bloomberg News. Arthur Levitt Jr.