We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.

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However Ballmer has attracted criticism for Microsoft's share price which has been stagnant during his tenure as well as failing to capitalize on several new consumer technologies. in mathematics and economics. Ballmer has been instrumental in driving Microsoft’s cloud computing strategy with acquisitions such as Skype.

Steven Anthony "Steve" Ballmer (born March 24 1956) is an American businessman who currently serves as the CEO of Microsoft having held that post since January 2000. 7 billion ranking number 19 on the Forbes 400. As of 2012[update] his personal wealth is estimated at $15.