That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

District Judge I. Leo Glasser ordered Kumar to surrender by August 14 2007 to the Federal Correctional Center in Fairton New Jersey to begin serving his 12-year sentence and on that date he did so. Over the years he held various leadership roles at the firm.

Sanjay Kumar (born Colombo Sri Lanka) was the Chairman and CEO of Computer Associates International (now CA Technologies) until April 2004.