Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

District Judge I. Leo Glasser ordered Kumar to surrender by August 14 2007 to the Federal Correctional Center in Fairton New Jersey to begin serving his 12-year sentence and on that date he did so. Over the years he held various leadership roles at the firm.

Sanjay Kumar (born Colombo Sri Lanka) was the Chairman and CEO of Computer Associates International (now CA Technologies) until April 2004.