Sanjay Kumar

Clearly, every company needs a leader. That's an important part of being the CEO of the company. ↗

— Sanjay Kumar

#ceo #clearly #company #every #important

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense. ↗

— Sanjay Kumar

#because #being #clients #delivered #expect

But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis. ↗

— Sanjay Kumar

#base #basis #because #big #buying

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. ↗

— Sanjay Kumar

#customer #customer service #effective #how #improve

Failure is unfortunately as common as success. ↗

— Sanjay Kumar

#failure #success #unfortunately

Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality. ↗

— Sanjay Kumar

#few #india #industries #mentality #service

Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast. ↗

— Sanjay Kumar

#aspect #been #fast #finally #folks

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation. ↗

— Sanjay Kumar

#big #capital #critical #finance #improvement

I have a high degree of confidence about India's growth potential in IT. ↗

— Sanjay Kumar

#confidence #degree #growth #high #high degree

And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can. ↗

— Sanjay Kumar

#am #being #best #comfortable #compare